Privacy & Policies


This Privacy Policy describes how your personal information is  collected, used, and shared when you visit or make a purchase from or (the “Site”).  PERSONAL INFORMATION WE COLLECT When you visit the Site,  we automatically collect certain information about your device,  including information about your web browser, IP address, time zone,  and some of the cookies that are installed on your device. Additionally,  as you browse the Site, we collect information about the individual  web pages or products that you view, what websites or search terms  referred you to the Site, and information about how you interact with  the Site. We refer to this automatically collected information as  “Device Information.” We collect Device Information using the  following technologies: - “Cookies” are data files that are placed on  your device or computer and often include an anonymous unique  identifier. For more information about cookies, and how to disable  cookies, visit Additionally, when you  make a purchase or attempt to make a purchase through the Site, we  collect certain information from you, including your name, billing  address, shipping address, payment information (including credit card  numbers), email address, and phone number. We refer to this  information as “Order Information.” When we talk about “Personal  Information” in this Privacy Policy, we are talking both about Device  Information and Order Information. HOW DO WE USE YOUR  PERSONAL INFORMATION? We use the Order Information that we  collect generally to fulfill any orders placed through the Site (including  processing your payment information, arranging for shipping, and  providing you with invoices and/or order confirmations). Additionally,  we use this Order Information to: Communicate with you; Screen our  orders for potential risk or fraud; and When in line with the preferences  you have shared with us, provide you with information or advertising  relating to our products or services. We use the Device Information  that we collect to help us screen for potential risk and fraud (in  particular, your IP address), and more generally to improve and  optimize our Site (for example, by generating analytics about how our 

customers browse and interact with the Site, and to assess the  success of our marketing and advertising campaigns). We share your Personal Information with third parties to help us use  your Personal Information, as described above. For example, we use  Shopify to power our online store--you can read more about how  Shopify uses your Personal Information here:  /privacy. We also use Google Analytics to help us understand how our  customers use the Site--you can read more about how Google uses  your Personal Information here: policies/privacy/. You can also opt-out of Google Analytics here: Finally, we may also share  your Personal Information to comply with applicable laws and  regulations, to respond to a subpoena, search warrant or other lawful  request for information we receive, or to otherwise protect our rights.  Please note that we do not alter our Site’s data collection and use  practices when we see a Do Not Track signal from your browser. We  may update this privacy policy from time to time in order to reflect, for  example, changes to our practices or for other operational, legal or  regulatory reasons. We do not sell, trade, or rent Users personal  identification information to others. 

We will repair any item purchased through our online store. Products purchased through our retailers must be returned to the retailer to process the repair. We do not support products that have been purchased from a non-authorized Vanessa Mellet Jewelry retailer. We do our best to accommodate repair requests, but due to the nature of our products, some components may not be available for repair.

We guarantee that our pieces are carefully crafted, inspected, and are free from known defects. We will repair or replace any defective pieces we see fit and deemed to have been defective as a result of manufacturing, free of charge for a period of one year from the date of purchase. Proof of purchase must accompany items being returned for warranty work. Additionally, any modifications made by the customer voids the warranty. Shipping charges may apply. After one year, repairs will incur a charge and shipping. Please email us for a return authorization (RA). Make sure to clearly label packages for repair.

Please send repairs to:

Vanessa Mellet Jewelry
Online Store Repair
RA# ______
P.O. Box 10133
Oakland, CA 94610

We accept Visa, Mastercard, America Express PayPal, or check (orders paid via check will not be placed until check has cleared).

You may cancel an order provided it has not entered our production system. If it has, a partial refund may be made depending how far along the order is. This will be decided on a case by case basis.